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Refund policy

AS A CUSTOMER, YOU HAVE THE RIGHT TO CANCEL YOUR PURCHASE BY NOTIFYING EQUESTA HORSEWEAR WITHIN 14 DAYS OF RECEIVING THE ORDERED ITEM (THE WITHDRAWAL PERIOD). TO EXERCISE YOUR RIGHT TO CANCEL YOUR PURCHASE, THE PRODUCT MUST BE RETURNED TO US WITHIN 14 DAYS OF RECEIVING IT. RETURNED PRODUCTS MUST BE IN AN UNCHANGED AND UNUSED CONDITION. IN THE CASE OF DAMAGED RETURNS, EQUESTA HORSEWEAR HAS THE RIGHT TO ASSESS A DEPRECIATION COMPENSATION BASED ON THE DEGREE OF DAMAGE TO THE PRODUCT, UP TO 100% OF THE PRODUCT'S VALUE IF IT IS DEEMED UNSELLABLE. 
DROP OFF YOUR PACKAGE AT A POST OFFICE AND KEEP THE RECEIPT WITH THE TRACK & TRACE CODE UNTIL YOUR RETURN HAS BEEN PROCESSED. EQUESTA HORSEWEAR IS NOT RESPONSIBLE FOR RETURNS, SO PLEASE KEEP YOUR TRACK & TRACE CODE SAFE.
THE CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS. AFTER PROCESSING YOUR RETURN, THE PURCHASE AMOUNT WILL BE REFUNDED USING THE SAME PAYMENT METHOD USED FOR THE ORDER. SHIPPING COSTS WILL NOT BE REFUNDED.
Register your return!
FOR RETURNS FROM EU COUNTRIES, YOU CAN EASILY INITIATE THE PROCESS THROUGH OUR RETURNS PORTAL. YOU WON'T FIND A RETURN SLIP OR LABEL IN YOUR PACKAGE. INSTEAD, YOU CAN NOW SUBMIT YOUR RETURN AND GENERATE YOUR RETURN LABEL THROUGH EQUESTA HORSEWEAR'S RETURNS PORTAL.
https://www.equestahorsewear.com/apps/returns?
FOR RETURNS FROM NON-EU COUNTRIES, PLEASE SEND US AN EMAIL TO THE FOLLOWING ADDRESS INFO@EQUESTAHORSEWEAR.COM.  IN THIS CASE, A RETURN SLIP CANNOT BE CREATED THROUGH OUR RETURNS PORTAL AND MUST BE ARRANGED BY THE BUYER.
RETURN ADDRESS:
EQUESTA HORSEWEAR GMBH
ICHELHÄUSER STRASSE 1
35630 EHRINGSHAUSEN
RETURNS MAY TAKE UP TO 15 DAYS TO REACH OUR WAREHOUSE AND BE PROCESSED. WE WILL SEND YOU AN EMAIL AS SOON AS WE HAVE PROCESSED YOUR RETURN. PLEASE BE SURE TO OBTAIN A SHIPPING RECEIPT AND KEEP IT SAFE AS IT SERVES AS PROOF OF YOUR RETURN IN CASE YOUR PACKAGE GETS LOST.