Delivery and shipping

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION WHEN YOU PLACE YOUR ORDER. PLEASE ALLOW FOR A PROCESSING TIME OF 2-3 BUSINESS DAYS. DURING SPECIAL PROMOTIONS OR HOLIDAYS, THIS MAY TAKE LONGER. PLEASE NOTE THAT EQUESTA HORSEWEAR DOES NOT SHIP ON WEEKENDS. EQUESTA HORSEWEAR WILL NOTIFY YOU VIA EMAIL WITH THE CURRENT STATUS AND SHIPMENT TRACKING AS SOON AS YOUR ITEMS HAVE BEEN DISPATCHED. IF A PRODUCT IS OUT OF STOCK OR NO LONGER AVAILABLE, OUR CUSTOMER SERVICE WILL CONTACT YOU.

WE USE DHL, DPD, HERMES AND GLS AS SHIPPING PARTNERS.

EQUESTA HORSEWEAR IS NOT RESPONSIBLE FOR ANY DELAYS WHEN SHIPPING OUTSIDE GERMANY.

FOR NOTIFICATIONS RELATING TO YOUR PACKAGE, WE WILL USE THE MOBILE PHONE NUMBER AND EMAIL ADDRESS THAT YOU ENTERED WHEN PURCHASING. EQUESTA HORSEWEAR CANNOT BE HELD RESPONSIBLE FOR ERRORS YOU MAKE WHEN ENTERING YOUR INFORMATION DURING A PURCHASE. PLEASE CHECK YOUR CONTACT INFORMATION CAREFULLY TO ENSURE YOU RECEIVE NOTIFICATIONS CORRECTLY.